Home Asurascan Blog 8 Ways to Remove counter.wmail-service.com Trojan

8 Ways to Remove counter.wmail-service.com Trojan

In today’s digital realm, the proliferation of cyber threats has reached alarming levels, posing significant risks to individuals and organizations alike. Among these threats is the Counter.wmail-service.com Trojan, a sophisticated Command & Control (C&C) server associated with the VenomSoftX malware.

This malicious software, primarily propagated through JavaScript, operates as a Remote Access Trojan (RAT) and cryptocurrency hijacker. Its nefarious activities include cryptocurrency theft, clipboard manipulation, machine fingerprinting, and the execution of malicious commands.

To effectively counter the VenomSoftX malware and eradicate the Counter.wmail-service.com Trojan from your system, it is imperative to adhere to a comprehensive set of procedures. In this article, we will meticulously guide you through each step, offering detailed instructions and expert insights to fortify your system against this grave threat. 

Let us embark on the journey to secure your system against this pernicious menace.

How to Remove counter.wmail-service.com Trojan?

Follow below steps to remove counter.wmail-service.com virus in seconds:

Method 1: Use Rkill to Terminate Malicious Processes

The initial step in combating the Counter.wmail-service.com Trojan involves terminating any malicious processes currently running on your computer. To accomplish this task, we recommend utilizing a tool known as Rkill. Rkill is specifically designed to halt malicious processes temporarily, enabling you to proceed effectively with further removal steps.

Here’s a guide on how to use Rkill:

1. Download Rkill from a reputable source such as BleepingComputer.

2. Once downloaded, double-click the “Rkill.exe” file to execute it.

3. Rkill will automatically terminate any known malicious processes that are running on your system.

Pro Tip: Keep in mind that Rkill only provides temporary termination of malicious processes. Therefore, it’s crucial to promptly proceed with the subsequent removal steps without any delay.

Method 2: Uninstall Malicious Programs from Your Computer

To identify and remove potentially harmful applications, follow these steps:

1. Press the Windows key + R to open the Run dialog box.

2. Type “control” in the box and press Enter to access the Control Panel.

3. In the Control Panel window, select “Programs” or “Programs and Features,” depending on your Windows version.

4. Scan through the list of installed programs for any suspicious or unfamiliar entries.

5. Right-click on any suspicious program and choose “Uninstall” to initiate its removal from your computer.

6. Follow the on-screen instructions to complete the uninstallation process.

Note: Exercise caution when uninstalling programs and ensure that you only remove those suspected to be malicious. Removing legitimate programs may have unintended consequences.

Method 3: Remove counter.wmail-service.com Trojan from Windows

Follow these steps to remove potentially malicious entries from the Windows Registry:

1. Press the Windows key + R to launch the Run dialog box.

2. Type “regedit” and hit Enter to open the Registry Editor.

3. In the Registry Editor window, navigate to the following path:


4. Search for any suspicious subkeys or entries associated with VenomSoftX or Counter.wmail-service.com.

5. Right-click on any suspicious subkey or entry and select “Delete” to eliminate it.

6. Repeat the process for the following registry paths:

   – HKEY_CURRENT_USER\SOFTWARE\Policies\Microsoft\Windows

   – HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Policies\Microsoft\Windows

7. After removing the malicious entries, close the Registry Editor.

Caution: Exercise caution when working with the Registry Editor, as it contains critical system settings. Only delete the specific subkeys or entries related to the Counter.wmail-service.com Trojan and VenomSoftX malware to avoid unintended consequences on your system.

Method 4: Remove Malicious Files and Folders from Windows

To identify and remove suspicious files and folders associated with the Counter.wmail-service.com Trojan or VenomSoftX malware, follow these steps:

1. Press the Windows key + E to open the File Explorer.

2. Navigate to the following locations:

   – C:\Program Files

   – C:\Program Files (x86)

   – C:\Users\YourUsername\AppData\Local

   – C:\Users\YourUsername\AppData\Roaming

   Replace “YourUsername” with your actual username.

3. Search for any files or folders that appear suspicious or related to the malware.

4. Right-click on any suspicious file or folder and select “Delete” to initiate its removal.

5. If prompted for confirmation, click “Yes” to proceed with the deletion.

Note: Exercise caution when deleting files and folders, ensuring that you only remove those associated with the Counter.wmail-service.com Trojan and VenomSoftX malware.

Method 5: Reset Your Browser Settings to Their Defaults

The VenomSoftX malware frequently alters browser configurations to manipulate your online activities. To revert your browser settings to their original defaults, adhere to the guidelines tailored for your particular browser:

Google Chrome:

To begin, launch Google Chrome and locate the three-dot menu icon situated at the upper-right corner. From there, opt for “Settings” from the displayed options. Proceed by scrolling down until you reach the “Advanced” section; click on it to unveil additional settings. Within the “Reset and clean up” portion, locate and select “Restore settings to their original defaults.” Finally, affirm your selection by clicking “Reset settings.”

Mozilla Firefox:

To reset Mozilla Firefox to its default settings, follow these steps:

1. Launch Mozilla Firefox and locate the three-line menu icon positioned in the top-right corner.

2. From the drop-down menu, select “Help.”

3. Choose “Troubleshooting Information” from the Help menu.

4. Look for the “Refresh Firefox” button in the top-right corner and click on it.

5. Confirm the action by clicking “Refresh Firefox” again.

Microsoft Edge:

To reset Microsoft Edge, follow these steps:

1. Open Microsoft Edge and locate the three-dot menu icon at the top-right corner.

2. From the drop-down menu, select “Settings.”

3. Scroll down and click on “Reset settings” under the designated section.

4. Click “Restore settings to their default values” to confirm.

5. After resetting your browser settings, close and reopen Microsoft Edge for the changes to take effect.

Method 6: Run a Full System Scan with an Antivirus or Anti-Malware Program

To guarantee the thorough cleansing of your system and to eliminate any lingering malware, it’s advisable to conduct a comprehensive system scan using an antivirus or anti-malware software that is up-to-date. If you already have an antivirus program installed, ensure it’s current and initiate a full scan of your computer.

If you lack antivirus protection, contemplate utilizing trusted security software such as:

  • Windows Defender
  • Avast Antivirus
  • AVG Antivirus
  • Malwarebytes
  • Norton Security
  • Bitdefender

Download and install a reliable antivirus/anti-malware program from the list provided above, or opt for another reputable option. Once installed, ensure to update its virus definitions and execute a comprehensive system scan to identify and eliminate any remaining malware or malicious files.

Method 7: Update and Secure Your System

Once you’ve successfully eradicated the VenomSoftX malware from your computer, it’s imperative to adopt preventive measures to forestall future infections. Adhere to these general security protocols:

1. Ensure your operating system, antivirus software, and other applications are consistently updated with the latest security patches and updates.

2. Activate automatic updates to guarantee continuous protection against emerging threats.

3. Exercise caution when downloading and installing software from untrusted sources.

4. Refrain from clicking on suspicious links or downloading attachments from unfamiliar emails.

5. Regularly back up your essential files to an external storage device or cloud service.

6. Employ a reputable ad-blocker and consider integrating browser extensions that furnish supplementary security layers, such as script blockers or anti-malware extensions.

By adhering to these guidelines and maintaining sound security practices, you can mitigate the likelihood of future malware infiltrations and safeguard your computer.

Method 8: Monitor Your System and Be Vigilant

Even after removing the VenomSoftX malware, it’s crucial to stay vigilant and regularly monitor your system for any abnormal behavior. Here are some additional precautions you can take:

1. Continuously check your computer for signs of malware or suspicious activity. Keep an eye out for unusual system performance, unexpected pop-ups, browser redirects, or unfamiliar background processes.

2. Activate real-time protection in your antivirus or anti-malware program to detect and prevent potential threats as they occur.

3. Consider employing a reputable firewall to add an extra layer of security for your network traffic.

4. Exercise caution when granting permissions to applications and only download software from trusted sources.

5. Educate yourself about common malware delivery methods and stay updated on the latest cybersecurity threats.

6. If you detect any suspicious activity or suspect your system is still compromised, it’s advisable to seek assistance from a professional computer security expert or contact the support channels provided by your antivirus software vendor.


Getting rid of the VenomSoftX malware and Counter.wmail-service.com Trojan from your computer demands a methodical strategy. By adhering to the steps provided in this guide, you can efficiently eradicate the malware and fortify your system.

Keep in mind that prevention plays a vital role in averting future infections. Stay proactive by ensuring your system stays updated, employing trustworthy security software, and adopting safe browsing practices.

Should you require further clarification or assistance, don’t hesitate to ask. Stay vigilant and safeguarded!

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